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Enhancing Business Productivity with AI

Overview

The Enhancing Business Productivity with AI course at CTS College equips professionals with practical skills to automate tasks, streamline workflows and improve decision-making using cutting-edge AI tools. From building intelligent chatbots to integrating AI into customer service, marketing, and administration, you'll learn how to work smarter and drive real results — no programming required.

The Enhancing Business Productivity with AI programme consists of the following two levels:

Features

Below are some of the main features of this programme:

Short duration - each level can be completed in only 3 weeks with 2 classes per week
Competitive rates with flexible payment plans
Experienced lecturer with excellent student support
Online classes which are also recorded for further review
Support group via WhatsApp with the lecturer, programme manager and students

Target Audience

This programme is perfect for:

Entrepreneurs and Small Business Owners
Managers, Supervisors, and Team Leads
Business Professionals
Customer Service, Marketing, HR, and Operations Staff
IT Professionals, System Administrators, and Project Managers
Digital Transformation and Innovation Leads
Anyone curious about AI

Level 1: Introduction - Ai Tools For Business Success

The Enhancing Business Productivity with AI Level 1 course at CTS College (AI Skills for Business Success) is designed to demystify artificial intelligence and help working professionals, entrepreneurs and team leaders understand how to apply AI in everyday business operations. Participants will learn how to use AI tools (like ChatGPT and Perplexity) to automate routine tasks, improve productivity, enhance communication, support strategic thinking and streamline operations across departments such as marketing, HR, finance and administration. This course is not about programming — it’s about real-world, business-ready skills that enable individuals to become more efficient and future-ready in a digitally evolving economy.

Level 1 Benefits

Upon completion of this course, students would be able to:

Improve business efficiency
Increase earning potential
Learn practical, in-demand AI tools
Attain a recognised certificate
Gain a competitive edge in the industry

Level 1 Entry Requirements

No prior experience or qualifications are required for enrolment in level 1 of this course – all are welcome to join and learn.

Note: Prior knowledge and work experience in the business field or administrative roles would be an asset.

• Level 1 Course Content

The following would be covered in level 1 of this programme:

1: Introduction to AI for Business

What is AI and why it matters now
Understanding AI myths and realities
How AI is already embedded in daily business

2: Automating Everyday Workflows

Email writing, meeting notes, reports and task lists
Building AI-assisted SOPs and templates
Prompts for administrative support and time-saving

3: AI Tools for Sales & Marketing

Creating content, social media and customer messages
Using AI to develop proposals, product descriptions and campaigns
Tracking engagement and using AI to analyse results

4: AI for HR and People Operations

Writing job ads, screening questions and interview scripts
Drafting training manuals and onboarding documents
Supporting internal communication and employee feedback

5: Decision-Making & Strategic Thinking with AI

Using AI to test business ideas
Building 'what-if' scenarios
AI-supported risk assessment and planning

6: Building Your AI Copilot Blueprint

Creating your own business assistant
Final live business simulation
AI tools library, prompt templates and business readiness audit

• Level 1 Schedule

Level 1 Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Tuesday, Thursday	06:00 pm to 08:30 pm	3-Weeks	15 hours	$1,000.00	Ms. Melissa Pascal

Session - Tuesday, Thursday (06:00 pm to 08:30 pm)

Session	Start Date	End Date
2025 - Session 1- Online Classes	Thursday, September 25, 2025	Tuesday, October 14, 2025

Level 2: Ai Chatbots For Business Efficiency

The Enhancing Business Productivity with AI Level 2 course at CTS College (AI Chatbots for Business Efficiency) is designed to empower participants with the knowledge and tools needed to build intelligent chatbots that streamline business processes, enhance customer engagement and improve operational efficiency.

This hands-on certification program introduces learners to modern chatbot platforms, large language models and conversational design techniques that drive productivity. Participants will learn how to automate routine tasks, handle customer queries and build chatbots to be deployed on WhatsApp, Messenger, websites and other digital channels.

Whether you're a business professional, operations manager or IT specialist, this course will equip you with the skills to design, deploy and manage AI-powered chatbots that boost efficiency and create real value in the workplace.

Level 2 Benefits

Upon completion of this course, students would be able to:

Design and build AI-powered chatbots tailored to business workflows
Deploy chatbots on platforms like WhatsApp, Messenger and websites
Use large language models (LLMs) to enable natural, context-aware conversations
Connect chatbots to business tools like API, CRMs etc.
Monitor chatbot performance and continuously improve user interactions

Level 2 Entry Requirements

No prior experience or qualifications are required for enrolment in level 2 of this course – all are welcome to join and learn.

Note: Level 1 is not a prerequisite for joining Level 2. Prior knowledge and work experience in the business field or administrative roles would be an asset.

• Level 2 Course Content

The following would be covered in level 2 of this programme:

1: Foundations of AI Chatbots in Business

Understanding AI and its role in business transformation
Introduction to AI Chatbots & their use in productivity and automation
Benefits of chatbots for business processes (customer service, approvals, HR, etc.)
Overview of Natural Language Processing (NLP) and Large Language Models (LLMs)
Introduction to chatbot architecture and bot-building platforms
Lab: Build your first Web-based chatbot

2: WhatsApp Chatbot Development & Conditional Logic

Introduction to WhatsApp Business API and chatbot deployment methods
Understanding workflow blocks and conditional logic in bots
Capturing and sending data from chatbots to external databases
Introduction to training LLMs using ChatGPT: prompt engineering, scripts and knowledge inputs
Lab: Build your first WhatsApp chatbot with conditional flows and data capture

3: Messenger Chatbot & Best Practices

Overview of Messenger bots and multichannel chatbot strategies
Building your first Messenger bot using a no-code/low-code platform
Best practices for designing conversations (clarity, fallback, error handling)
Use cases: customer service, lead generation, internal workflows
Lab: Build and deploy a Facebook Messenger chatbot

4: Optimising and Monitoring Chatbot Performance

Introduction to chatbot analytics and performance monitoring
Using feedback loops to improve chatbot accuracy and usefulness
Editing and extending chatbot blocks for enhanced interaction
Best practices for deploying and maintaining business chatbots
Lab: Add performance logging and improvement logic to an existing chatbot

5: Designing a Full Business Chatbot Solution (Capstone Setup)

Planning and designing a full end-to-end chatbot project
Use case selection: Invoice Approval, Customer Support, Order Status Lookup
Identifying key components: Inputs, user types, database integration and platform
Mapping the chatbot flow: Welcome, data capture, decision trees, responses
Assigning tasks: Intent handling, API integration, escalation to human agents
Preparing content for training and FAQs for LLMs or knowledge bases
Assignment Launch: Students begin planning and prototyping their capstone chatbot

6: Capstone Project Execution & Walkthrough

Hands-on support as students build and finalise their business chatbot projects
Troubleshooting logic flows, deployment issues and training data
Testing and refining user experience across platforms (Web, WhatsApp, Messenger)
Presentation of final chatbot builds and sharing of lessons learned
Certification check-in and wrap-up discussion on chatbot impact in business
Outcome: Students complete and present their Capstone Project for Certification

• Level 2 Schedule

Level 2 Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Tuesday, Friday	06:30 pm to 08:30 pm	3-Weeks	15 hours	$1,200.00	Mr. Damian Felix

Session - Tuesday, Friday (06:30 pm to 09:00 pm)

Session	Start Date	End Date
2025 - Session 1 - Online Classes	Tuesday, November 4, 2025	Friday, November 21, 2025

Delivery Mode

Online Classes

Levels 1 and 2 of this programme will be delivered via live online classes. Students will be provided with a link to join the class as well as other relevant instructions at least one day before the start of each class. These classes are also recorded - therefore students have the option to review the course content as often as they like.

Additional Info

Assessment

Students would be required to complete the following:

Level 1 Assessments

Weekly practical assignments (based on course content)
Final business simulation project (AI Copilot Blueprint)

Level 2 Assessment

Final practical assignment – Capstone Project

Certification

In order to receive the CTS College certificate of completion or participation for this course, students must attend a minimum of 75% of classes and pay any outstanding fees. Where applicable, students who do not meet the necessary assessment requirements, but attended the required number of classes would receive a CTS College certificate of participation.

Certificates would be provided in digital format which would allow students to access, print and share their certificates 24/7 on demand. For more information on our digital certificates please click here.

Note: Students would receive separate certificates for each level completed.

Interactive Course Calendar

Explore our comprehensive Interactive Course Calendar, with a list of all our courses and their costs and delivery modes offered throughout the year.

View Calendar »

Fees & Payment

Cost

This Industrial Relations programme is offered at the following affordable prices:

Level 1: $1,000
Level 2: $1,200

In order to start the programme at any of the levels, students must pay a minimum of 50% of the cost of the level they enrolled for before the first class.

Payment Plans

Students can be given a payment plan where the initial downpayment is made, with an arrangement for the remaining balance to be paid over the duration of the course. Please feel free to contact us to discuss a payment plan customised for you.

Payment Methods

The following table shows the details for the 4 convenient ways to pay the CTS College fees for this programme:

Payment Method	Details
Linx	Paid at the Administration Office
Credit Card	Paid at the Administration Office
Cheque	Paid at the Administration Office Made Payable to CTS College
Online Bank Transfer	Paid via Online Banking Click to view full instructions »

Student Support

Facilitator

At CTS College, we believe in crafting an extraordinary student experience. This is why we have selected Ms. Melissa Pascal and Mr. Damian Felix to facilitate the Enhancing Business Productivity with AI courses. Ms. Pascal and Mr. Felix not only imparts knowledge, but creates a learning experience where students feel valued and appreciated. They are also committed to shaping a transformative learning journey and creating an educational adventure that goes beyond the ordinary.

Melissa Pascal is an experienced strategist and digital educator with over a decade of experience in business development, operational leadership, and technology-driven training. She has served as a guest lecturer at Arthur Lok Jack Global School of Business and leads several regional AI training initiatives, including SEA Smart and the Titan Execution Lab. Melissa has developed real-world AI systems used by Caribbean SMEs, including GPT powered customer service wrappers and AI tutor engines. Her mission is to empower professionals with practical, no-fluff tools to navigate the future of business with clarity and confidence.

Damian Felix offers more than just technical training — he fosters an engaging, supportive learning environment where students feel valued and motivated to achieve real-world success. Passionate about business transformation through technology, he brings both strategic insight and hands-on expertise to the classroom. With over 10 years of experience in the IT field, Mr. Felix has led numerous digital transformation projects across industries. He is highly proficient in designing and implementing AI-powered solutions that streamline business processes, automate workflows, and enhance organisational productivity. His background includes extensive experience with the Power Platform and modern chatbot development tools geared toward improving organisational productivity.

Programme Management

The programme management team is responsible for the management of this programme. If you would like further information or clarification on this programme please contact:

Ms. Kelly Ann Bholasingh
Programme Manager
Phone: (868) 360-3209 / (868) 740-9095

E-mail: Certificationshidden@CTSCollege.com