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Business Process Management - Online Course

Business Process Management


Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce you to business process management. Learn how business processes can help improve your company’s bottom line by providing a higher level of quality and consistency for customers.


At the end of this course you will be able to:

  • Define business process management and related concepts
  • Recognize the vital role processes play in a business
  • Appreciate the role of technology in process management
  • Develop a vision to guide process improvement
  • Understand how to design or enhance an existing process using the business process life cycle
  • Construct a process map
  • Perform what-if analysis
  • Implement and monitor process changes
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes
  • Use a variety of tools and techniques to eliminate waste and redundancies

Course Content

This course comes with 11 modules consisting of text, video and quizzes. It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

  • Module One: Course Overview
  • Module Two: The Fundamentals of Business Process Management
  • Module Three: Defining Business Process Management
  • Module Four: Reflecting on Processes
  • Module Five: The Business Process Life Cycle
  • Module Six: The Vision Phase
  • Module Seven: The Design Phase
  • Module Eight: The Modeling Phase
  • Module Nine: The Execution Phase
  • Module Ten: The Monitoring Phase
  • Module Eleven: The Optimizing Phase

Target Audience

This course is designed for:

  • Administrative employees
  • Team leaders, supervisors and managers
  • Business owners and executives
  • Entrepreneurs

Additional Information

Delivery Method

This course is delivered online only.


None/No previous knowledge required.

Estimated Course Duration

12 Hours

About This Course

This course is provided by AION Academy. AION Academy is an e-Learning community offering 1300+ online courses in Languages and Professional Development Skills. CTS College is a Learning Center and Partner of AION Academy and has been granted exclusive distributorship of the AION Academy courses in Trinidad and Tobago.


A certificate of participation will be issued by AION Academy.


TTD $770.00 (USD $110.00)


We are an ACTT recognised institution and partner with international awarding bodies