Conflict Resolution

Overview

Conflict is an inevitable part of any organization, and effectively resolving it is crucial to maintaining a productive and positive environment. Strong conflict resolution skills help individuals navigate disagreements, misunderstandings, and differing perspectives, leading to better team collaboration and organizational success.

This course covers the fundamentals of conflict resolution, including understanding the nature of conflict, identifying root causes, strategies for resolving disputes, and communication techniques to manage difficult situations. It also explores methods for fostering a cooperative environment and preventing conflict from escalating.

This course is provided by AION Academy, an e-Learning community offering online courses in Professional Development Skills. CTS College is a partner of AION Academy and has been granted exclusive distributorship of the AION Academy courses in Trinidad and Tobago.

Benefits

Upon completion of this programme, students would be able to:

• Understand the sources and nature of conflict
• Identify different types of conflict in the workplace
• Use active listening and effective communication to resolve disputes
• Apply conflict resolution techniques in various situations
• Build a collaborative and positive work environment
• Prevent conflict from escalating and manage difficult personalities
• Develop negotiation and mediation skills
• Foster understanding and mutual respect among team members

Target Audience

This course is perfect for:

• Team leaders, supervisors, and managers
• Human resources professionals
• Business owners and executives
• Anyone looking to improve their conflict resolution skills

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Content

This course consists of the following 8 modules containing a variety of text, videos and quizzes:

• Understanding Conflict
• Communication Skills for Resolution
• Conflict Resolution Strategies
• Dealing with Difficult People
• Cultural Considerations in Conflict
• Emotional Intelligence and Conflict
• Practical Applications of Conflict Resolution
• Maintaining Peace After Conflict Resolution

Schedule

This course is a self-paced online training programme available 24/7, allowing students to learn at their own pace, anytime, anywhere and on any device. The estimated course duration is 18 hours.

Delivery Mode

Online Classes

This course will be delivered via online classes.

Additional Info

Certification

A certificate of participation will be issued by AION Academy.

Fees & Payment

Cost

TTD $740 (£89 GBP)

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Student Support

Please contact AION Academy for additional information or support related to this course.