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Administrative Office Procedures - Online Course

Administrative Office Procedures


Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. They ensure accountability, consistency, and efficiency. A well-run office reduces miscommunications and helps to eliminate common errors. Strategies and procedures are a vital connection between the company’s vision and its everyday operations and by making these procedures a priority, you will establish clear policies as well as an objective and consistent set of rules leading to employee understanding and buy-in, which ensures that your work environment runs smoothly.

This course touches on the importance of administrative procedures, tools for storing procedures, identifying and recording key procedures, what to include in a binder and how to organize it as well as on creating, sharing and executing a procedure guide.


At the end of this course you will be able to:

  • Understand the importance of administrative procedures
  • Collect the correct tools
  • Identify procedures to include in a binder
  • Develop procedures
  • Organize a binder
  • Prepare checklists
  • Understand succession planning
  • Set up a procedure guide

Course Content

This course comes with 12 modules consisting of text, video and quizzes. It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

  • Module One: Getting Started
  • Module Two: Why Your Office Needs Administrative Procedures
  • Module Three: Gathering the Right Tools
  • Module Four: Identifying Procedures to Include
  • Module Five: Top Five Procedures to Record
  • Module Six: What to Include in Your Binder (I)
  • Module Seven: What to Include in Your Binder (II)
  • Module Eight: Organizing Your Binder
  • Module Nine: What Not to Include in the Procedure Guide
  • Module Ten: Share Office Procedure Guide
  • Module Eleven: Successfully Executing the Guide
  • Module Twelve: Wrapping Up

Target Audience

This course is designed for:

  • Administrative employees
  • Team leaders, supervisors and managers
  • Business owners and executives

Additional Information

Delivery Method

This course is delivered online only.


None/No previous knowledge required.

Estimated Course Duration

18 Hours

About This Course

This course is provided by AION Academy. AION Academy is an e-Learning community offering 1300+ online courses in Languages and Professional Development Skills. CTS College is a Learning Center and Partner of AION Academy and has been granted exclusive distributorship of the AION Academy courses in Trinidad and Tobago.


A certificate of participation will be issued by AION Academy.


TTD $490.00 (USD $70.00)


We are an ACTT recognised institution and partner with international awarding bodies