Managing Staff for Success

Overview

The Managing Staff for Success course at CTS College will equip participants with the tools and competencies to manage employee performance in a way that directly supports business outcomes. Given the volatility and uncertainty in today’s marketplace, where businesses must constantly adapt to survive and grow, aligning staff performance with organisational objectives has become more essential than ever.

The changed macro environment has pushed organisations to adopt a results-based management approach - focusing on outcomes rather than just processes. This course enables leaders to implement a value delivery system where employees are effectively resourced, trained, and managed to achieve both their professional goals and the broader goals of the organisation.

The only way to achieve this alignment is through the Results-Based Management (RBM) approach and the use of the Results Chain framework, which integrates what employees do and how they do it into a cohesive strategy that drives organisational performance.

Aimed at line managers, supervisors, CEOs and small business owners, this course helps build high-performing teams that are anticipatory, proactive and fully engaged in delivering the business’s value proposition. Participants will walk away with practical strategies to create a culture of accountability and results that is agile, resilient and aligned with long-term success.

Benefits

Upon successful completion of this course, students should be able to:

• Harness the individual and organisational performance in an environment of change
• Analyse the contribution of managing staff performance toward business objectives
• Design a performance management system at the individual and organisational level
• Deploy a results-based performance management system
• Leverage strategies toward increasing staff performance toward business goals
• Align and manage staff performance for business results

Features

Below are some of the main features of this course:

• Short duration - can be completed in only 6 weeks with 1 class per week
• Competitive rates with flexible payment plans
• Experienced lecturer with excellent student support
• Online classes which are also recorded for further review
• Support group via WhatsApp with the lecturer, programme manager and students

This course utilises the following teaching methods:

• Practitioner oriented delivery: Teaching and learning strategies will be geared towards industry and workplace scenarios to equip students with hands-on skills using multimedia presentation, video tutorials and journal articles.
• High engagement lectures: Stimulating discussions with the instructor, peers and groups using problem-based scenarios in a contemporary context and Individual and group reflections to engage the learner in an interactive manner for skill uptake and application
• Exercises: Short, tailor-made exercises will be utilised, including concise business writing tasks and 'Ask,' 'Read,' 'Tell' activities, to apply knowledge effectively in problem-solving
• Authentic assignments: Problem scenarios taken from industry situations to provide students with real world problem solving skills
• Ask but don’t tell: Stimulate analytical thinking and engagement with students

Target Audience

This course is perfect for:

• Those interested in a results based management way of working and achieving outcomes
• Those who manage staff in any capacity
• Students interested in the human resource management field
• Chief Executive Officers and Executive Management
• Line Managers and Supervisors, or related supervisory roles
• Small & medium sized business owners
• Public sector staff in a period of change
• Those interested in managing staff toward clear outcomes and results

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Content

The following would be covered in this course:

1. Analysing the value proposition of Performance Management

• Defining performance management in any context: service, manufacturing, public or private sector
• Performance management as a value delivery mechanism toward business performance
• Various models of performance management
• Vertical integration of individual and organisational performance
• Levels of performance management: individual, department and organisational

2: The Performance Management Process

• Defining the performance management process
• Stages in the cycle of performance management
• Linking employee performance to organisational performance
• Assessing best practices in performance management
• Assessing the effectiveness of your performance management system

3: Designing the major components of Employee Performance Management

• Resourcing the right people for the business: recruitment and selecting
• The use of competency-based frameworks in recruitment, training, performance appraisals, etc.
• The movement towards results-based management
• Designing development performance appraisals for performance
• Job design strategies for performance
• Reward strategies for performance
• Handling employee absenteeism and tardiness
• Supporting mechanisms for employee stress at the workplace
• Executing employee discipline as a control tool for performance

4: Soft approaches to Employee Performance Management

• The human relations approach to employee performance management
• Using employee engagement strategies toward performance
• Adopting emotional intelligence when managing staff in diverse situations
• Shaping a positive psychological contract for employee performance
• Leadership competencies and organisational redesign for engagement

5: Results Based Management in an environment of change

• Why a results-based management approach is necessary
• Moving staff from a process-based approach to a result-based approach
• Unlocking the fixed mindset to a growth mindset
• The results-based management approach for individual, developmental and business performance
• What constitutes results and what are not results
• The input, process, output, outcome and impact of results-based management
• Designing the results chain and logic models
• Holding your staff accountable for results - setting up the reporting templates and trackers

6: Innovative approaches to performance management in small and medium sized businesses

• Accepting your company’s context and reality
• Designing low cost and creative performance management strategies to enable your staff to excel at business outcomes
• Trending issues in results-based performance management

Schedule

Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Wednesday	05:30 pm to 08:30 pm	6 Weeks	18 hours	$1,200.00	Mr. Nigel Bhagwatsaran

Session - Wednesday (05:30 pm to 08:30 pm)

Session	Start Date	End Date
2025 - Session 1 - Online Classes	Wednesday, May 28, 2025	Wednesday, July 2, 2025
2025 - Session 2 - Online Classes	Wednesday, August 13, 2025	Wednesday, September 17, 2025

Delivery Mode

Online Classes

This course will be delivered via live online classes. Students will be provided with a link to join the class as well as other relevant instructions at least one day before the start of each class. These classes are also recorded - therefore students have the option to review the course content as often as they like.

Additional Info

Assessment

There are no formal assessments for this course.

Certification

In order to receive the CTS College certificate of completion or participation for this course, students must attend a minimum of 75% of classes and pay any outstanding fees. Where applicable, students who do not meet the necessary assessment requirements, but attended the required number of classes would receive a CTS College certificate of participation.

Certificates would be provided in digital format which would allow students to access, print and share their certificates 24/7 on demand. For more information on our digital certificates please click here.

Interactive Course Calendar

Explore our comprehensive Interactive Course Calendar, with a list of all our courses and their costs and delivery modes offered throughout the year.

View Calendar »

Fees & Payment

Cost

This course is offered at the affordable price of $1,200. In order to start the course, students must pay a minimum of 50% before the first class.

Payment Plans

Students can be given a payment plan where the initial downpayment is made, with an arrangement for the remaining balance to be paid over the duration of the course. Please feel free to contact us to discuss a payment plan customised for you.

Payment Methods

The following table shows the details for the 4 convenient ways to pay the CTS College fees for this programme:

Payment Method	Details
Linx	Paid at the Administration Office
Credit Card	Paid at the Administration Office
Cheque	Paid at the Administration Office Made Payable to CTS College
Online Bank Transfer	Paid via Online Banking Click to view full instructions »

Student Support

Facilitator

At CTS College, we believe in crafting an extraordinary student experience. This is why we have selected Mr. Nigel Bhagwatsaran to facilitate the Managing Staff for Success course. Mr. Bhagwatsaran not only imparts knowledge, but creates a learning experience where students feel valued and appreciated. She is also committed to shaping a transformative learning journey and creating an educational adventure that goes beyond the ordinary.

Mr. Nigel Bhagwatsaran is a highly qualified and experienced professional with an extensive educational background, holding an MSc in Educational Leadership from the University of Leicester, an MSc in Information Systems Management from the University of Greenwich, and a BSc in Information Systems and Management from the University of London. He is also a certified Project Management Professional (PMP). Currently pursuing the final year of his Doctorate in Educational Leadership in Higher Education at the University of the West Indies, Nigel brings over 20 years of lecturing experience at both the Bachelor's and Master's degree levels.

Mr. Bhagwatsaran's expertise spans various disciplines, including Business and Commercial Awareness, Human Resource Management, Software Engineering, Project Management and more. Alongside his academic roles, Nigel is a seasoned consultant in management, offering services across diverse domains. He has played a pivotal role as a Director on the Board of Directors of the National Entrepreneurship Development Company of Trinidad and Tobago (NEDCO) for over 7 years, overseeing strategic projects and contributing to organisational development. With a personal service philosophy focused on empowering others in a results-based management framework, Nigel is a dedicated professional in contemporary organisations.

Programme Management

The programme management team is responsible for the management of this course. If you would like further information or clarification on this programme please contact:

Ms. Reena Seepersadsingh
Programme Manager
Phone: (868) 376-7721 / (868) 740-9095

E-mail: Certificationshidden@CTSCollege.com