Administrative Assistant Professional

Overview

A practical short course that is tailored to give students vital exposure to the duties and responsibilities of an Administrative Assistant, Receptionist or Customer Service Representative. This innovative course mirrors the various tasks performed by Administrative Assistants in today’s workplace, thus giving the students a competitive advantage over other job seekers.

The course is more hands-on differing from theoretical courses and are considered to be training rather than “just another course”. Students will gain new skills and knowledge in addition to the enhancement of their academic achievements and certify them in the relevant fields.

Course Outline

Work Ethics & Professionalism

• Absenteeism, Workplace Dress Code
• Definition of Ethical/Unethical & Professionalism
• Code of Conduct in the Organization
• Professional Behaviour, High Work Ethics & Positive Work Attitude

Organizational Structure

• Defining Organizational Structure
• Defining the Roles, Functions and Responsibilities of Each Department and its Employees
• Understanding the Various Positions and Rank of each Employee in an Organization

Telephone Etiquette & Receptionist Duties

• Professional Telephone Skills
• Receptionist Duties and Responsibilities
• Taking Proper Messages

Customer Service Relations

• Training on Professional CSR Skills
• Professional Qualities in CSR
• Do’s and Don’ts in CSR
• Handling Irate and Difficult Customers

Office Writing Skills

• Writing Memos, Job Letters and Email
• Email Etiquette

Office Traits

• Essential Hard and Soft Skills for an Administrative Assistant
• Communication Skills, People Skills, Decision Making Skills, Developing Critical Thinking and Problem-Solving Skills
• Time Management
• Stress Management
• Dealing with Difficult People
• Prioritizing and Multitasking

What Would I Learn

The course is designed to educate and train the students on the importance of:

• Creating strong work ethics
• Maintaining high levels of professionalism
• Acquiring excellent customer service skills
• Mastering telephone etiquette
• Essential receptionist duties 
• Accurate preparation of business documents such as letters, memos and emails
• Development of key skills such as time management, attention to details, organizational skills, people skills and communication skills
• Managing workplace stress
• How to prioritize and multitask in a fast pace environment
• Developing critical thinking and problem-solving skills

These attributes are essential for a long successful career in the workplace.

Topics Covered

Class	Topic
1	Ethics & Professionalism
2	Organisational Structure
3	Telephone Etiquette, Receptionist Duties
4	Preparing Memos, Job Letter & Emails
5	Customer Service Relations
6	Communication skills, People Skills, Dealing with Difficult people,Time management, Stress Management
7	Critical Thinking and Problem-Solving Skills, Organizational Skills and Decision Making, Prioritizing and Multitasking
8	Final Exam

Benefits

One of the major benefits of this course is that students will become fully equipped to not only efficiently carry out the different tasks in each field, but to also easily excel in these tasks. As a result of this, they would need little or no training in the workplace because they can now apply the knowledge and training, they have received from the course.

Target Audience

Individuals who are desirous of pursuing a career in administration and employed persons seeking certification; no prior experience or qualification needed.

Assessment

Students are required to sit a written exam; a certificate of completion will be given to students who have achieved a pass mark of 65% and over in the final exam.

Course Schedule

Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Tuesday, Thursday	06:00 pm to 08:30 pm	4 Weeks	20 hours	$1,250.00	Mrs. Seema Ragbir-Ramdial

*SPECIAL OFFER: Introductory Price: $1,250

Session - Tuesday, Thursday (06:00 pm to 08:30 pm)

Session	Start Date	End Date
Session 1	Monday, January 30, 2023	Wednesday, March 1, 2023
Session 2	Tuesday, May 9, 2023	Thursday, June 1, 2023
Session 3	Tuesday, July 4, 2023	Thursday, July 27, 2023

Student Support

Facilitator

Mrs. Seema Ragbir-Ramdial, (B.A. Hons, Business Management) is passionate about business and teaching, she has over 15 years’ experience in Administration, at the tender age of 23 she was promoted to Manager at one of her former workplaces. She created history when she accepted the post by becoming the company’s first female and youngest Manager.

It is there where she began her successful career in Business Management. She is vastly qualified and experienced in Business Management, Human Resource Management, General Management, Accounting, Customer Service, Administration, Managerial Leadership and Educational Psychology.

Programme Management

The programme management team is responsible for the management of the course. If you would like further information or would like clarification on this programme please contact:

Ms. Kelly Ann Bholasingh
Programme Manager
Phone: (868) 360-3209

E-mail: certificationshidden@ctscollege.com