Mastering Conflict Resolution and Negotiation Skills

Overview

The Conflict Resolution and Negotiation Skills course at CTS College is designed to help individuals build practical skills for handling disagreements at home, work, school and in community settings. This course equips participants with the tools to understand conflict, manage emotions, communicate clearly and negotiate mutually beneficial solutions.

With a strong emphasis on real-life scenarios, participants will engage in interactive learning activities that build confidence, improve communication and guide them to resolve conflicts constructively rather than avoid them.

Benefits

Upon completion of this programme, students would be able to:

• Earn a recognised CTS College Certificate
  
• Build confidence in managing everyday conflicts
• Enhance their listening, communication and negotiation skills
• Strengthen relationships at home, at work and within the community
• Apply skills relevant to roles in management, peacebuilding, HR and leadership

Features

Below are some of the main features of this course:

• Short duration - can be completed in only 4 weeks with 2 classes per week
• Competitive rates with flexible payment plans
• Experienced lecturer with excellent student support
• Online classes which are also recorded for further review
• Support group via WhatsApp with the lecturer, programme manager and students

Target Audience

This course is perfect for:

• Community leaders and volunteers
  
• Employees, supervisors and HR practitioners
  
• Teachers, youth workers and NGO staff
  
• Parents, caregivers and individuals seeking better communication
  
• Those interested in peacebuilding

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Content

The following would be covered in this course:

1: Understanding Conflict

• Nature and types of conflict
• Positive vs negative conflict
• Conflict in home, community and workplace settings

2: Conflict Triggers and Styles

• Identifying root causes
• Conflict styles

3: Effective Communication Skills

• Active listening, paraphrasing and summarising
• Asking powerful questions
• Barriers to communication

4: Managing Emotions in Conflict

• Emotional intelligence
• Recognising escalation signals
• De-escalation techniques

5: Problem Solving and Negotiation Basics

• Win-win mindset
• Collaborative problem solving
• Generating possible solutions

6: The Negotiation Process

• Role of a neutral third party
• 7-step negotiation process
• Setting ground rules for discussion

7: Applying Negotiation in Real Scenarios

• Framing issues and testing reality
• Generating and evaluating options
• Documenting agreements

8: Your Personal Conflict Action Plan

• Integrating communication, emotional management and negotiation
• Developing practical steps for everyday use

Schedule

Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Tuesday, Wednesday	06:00 pm to 08:00 pm	4-Weeks	16 Hours	$1,000.00	Ms. Ayanna La Fleur

Session - Tuesday, Wednesday (06:00 pm to 08:00 pm)

Session	Start Date	End Date
2026 - Session 1 - Online Classes	Tuesday, February 3, 2026	Wednesday, February 25, 2026
2026 - Session 2 - Online Classes	Tuesday, April 7, 2026	Wednesday, April 29, 2026

Delivery Mode

Online Classes

This course will be delivered via live online classes. Students will be provided with a link to join the class as well as other relevant instructions at least one day before the start of each class. These classes are also recorded - therefore students have the option to review the course content as often as they like.

Additional Info

Assessment

Students would be required to complete the following assessment(s) for this course:

• Participation and engagement in discussions, role plays and group activities
• Weekly worksheets and reflection journals
• Final conflict resolution toolkit and negotiation simulation

Certification

In order to receive the CTS College certificate of completion or participation for this course, students must attend a minimum of 75% of classes and pay any outstanding fees. Where applicable, students who do not meet the necessary assessment requirements, but attended the required number of classes would receive a CTS College certificate of participation.

Certificates would be provided in digital format which would allow students to access, print and share their certificates 24/7 on demand. For more information on our digital certificates please click here.

Interactive Course Calendar

Explore our comprehensive Interactive Course Calendar, with a list of all our courses and their costs and delivery modes offered throughout the year.

View Calendar »

Fees & Payment

Cost

This course is offered at the affordable price of $1,000. In order to start the course, students must pay a minimum of 50% before the first class.

Payment Plans

Students can be given a payment plan where the initial downpayment is made, with an arrangement for the remaining balance to be paid over the duration of the course. Please feel free to contact us to discuss a payment plan customised for you.

Payment Methods

The following table shows the details for the 4 convenient ways to pay the CTS College fees for this programme:

Payment Method	Details
Linx	Paid at the Administration Office
Credit Card	Paid at the Administration Office
Cheque	Paid at the Administration Office Made Payable to CTS College
Online Bank Transfer	Paid via Online Banking Click to view full instructions »

Student Support

Facilitator

At CTS College, we believe in crafting an extraordinary student experience. This is why we have selected Mrs. Ayanna La Fleur to facilitate the Mastering Conflict Resolution and Negotiation Skills course. Mrs. La Fleur not only imparts knowledge, but creates a learning experience where students feel valued and appreciated. She is also committed to shaping a transformative learning journey and creating an educational adventure that goes beyond the ordinary.

Mrs. Ayanna La Fleur is an experienced Adult Education Trainer, Facilitator and Programme Leader with over 16 years’ experience in community, public sector and workplace settings. She holds educational qualifications in Behavioural Sciences, including a Master of Science (MSc) in Counselling Psychology and an International Master of Business Administration (MBA).

She has successfully trained government agencies, NGOs and corporate organisations throughout Trinidad and Tobago, specialising in communication, emotional intelligence, negotiation and conflict transformation strategies. Her sessions are practical, empathetic and interactive, equipping participants with tools they can immediately apply in everyday life and professional contexts.

Programme Management

The programme management team is responsible for the management of this course. If you would like further information or clarification on this programme please contact:

Ms. Kelly Ann Bholasingh
Programme Manager
Phone: (868) 360-3209 / (868) 740-9095

E-mail: Certificationshidden@CTSCollege.com