Investigative Interviewing and Report Writing

Overview

The Investigative Interviewing and Report Writing course at CTS College empowers professionals to lead fair, effective and legally sound workplace investigations. Through practical, hands-on training, participants will learn the internationally recognised PEACE model of interviewing, gaining the skills to plan and conduct structured interviews, ask the right questions, collect accurate information, and produce clear, evidence-based reports.

This course builds confidence, promotes objectivity, and equips you to handle sensitive matters with professionalism and precision.

Benefits

Upon completion of this programme, students would be able to:

• Enhance their interviewing skills
• Improve their report writing
• Increase legal and ethical awareness
• Apply consistency and structure
• Develop critical thinking skills
• Support workplace compliance and reduce risk
• Enhance professional credibility

Features

Below are some of the main features of this course:

• Short duration - can be completed in only 1 day
• Competitive rates with flexible payment plans
• Experienced lecturer with excellent student support
• Face-to-face and online classes (online classes are recorded for further review)
• Support group via WhatsApp with the lecturer, programme manager and students

Target Audience

This course is perfect for:

• Human Resources Professionals
• Supervisors and Managers
• Employee Relations Practitioners
• Compliance Officers
• Investigators and Internal Auditors
• Legal Advisors and Consultants
• Training and Development Specialists

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Note: Students are expected to be computer literate. Work experience would also be an asset.

Course Content

The following would be covered in this course:

1: Introduction & Objectives

• Overview of course objectives and expectations
• Importance of investigative interviewing and report writing in the workplace

2: Introduction to Investigative Interviewing

• Definition and purpose of investigative interviewing
• Contexts in which investigative interviews are conducted (disciplinary, grievance, compliance, etc.)
• Differences between investigative and informal interviews

3:. The Qualities of a Good Interviewer

• Key characteristics: neutrality, active listening, empathy, objectivity and emotional control
• Dos and Don'ts of interviewing behaviour

4: The PEACE Method Overview

• Preparation and planning
• Engage and explain
• Account, clarification and challenge
• Closure
• Evaluation

5: Applying the PEACE Method - Step-by-Step

• Preparation & planning: Creating interview plans, setting objectives and question planning
• Engage & explain: Establishing rapport, explaining rights and procedures
• Account: Using open questions, avoiding leading or closed questions and clarification techniques
• Closure: Confirming key points, ending interviews professionally
• Evaluation: Reviewing interview quality and planning next steps

6: Interview Preparation & Ethical Considerations

• Ethical responsibilities of the interviewer
• Legal considerations (e.g. due process, confidentiality)
• Interviewee rights

7: Interview Techniques & Common Pitfalls

• Types of questions (open, probing, summarizing, clarifying)
• Interviewer errors and how to avoid them
• Maintaining objectivity and neutrality

8: Introduction to Investigative Report Writing

• Purpose and use of investigative reports
• Audiences of reports (HR, legal, management)
• Core components of a report

9: Characteristics of a Quality Report

• Accuracy, objectivity, completeness and clarity
• Use of evidence and logical structure

10: Steps in Report Writing

• Data gathering and analysis
• Outlining the report
• Writing and reviewing

11: Analytical / Critical Thinking in Report Writing

• Spotting inconsistencies
• Evaluating credibility of sources
• Drawing logical conclusions

12: Practical Exercise - Simulated Interview & Report Writing

• Participants work in pairs or triads (interviewer, interviewee, observer)
• Use PEACE method to conduct interview
• Write short investigative report using provided template

13: Review, Key Takeaways & Evaluation

• Recap of key lessons
• Participant Q&A
• Course evaluation and closing remarks

Schedule

Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Saturday	09:00 am to 03:00 pm	1 Day	6 Hours	$1,500.00	Ms. Rachel Murray

Session - Saturday (09:00 am to 03:00 pm)

Session	Start Date	End Date
2026- Session 1 - Online Classes	Saturday, March 7, 2026	Saturday, March 7, 2026
2026 - Session 2 - Online Classes	Saturday, June 6, 2026	Saturday, June 6, 2026
2026 - Session 3 - Online Classes	Saturday, September 5, 2026	Saturday, September 5, 2026
2026 - Session 4 - Online Classes	Saturday, November 7, 2026	Saturday, November 7, 2026

Delivery Mode

Online Classes

This course will be delivered via live online classes. Students will be provided with a link to join the class as well as other relevant instructions at least one day before the start of each class. These classes are also recorded - therefore students have the option to review the course content as often as they like.

Additional Info

Assessment

Students would be required to complete the following assessment(s) for this course:

• Short quizzes (at the end of each module)
• Final assessment

Certification

In order to receive the CTS College certificate of completion or participation for this course, students must attend a minimum of 75% of classes and pay any outstanding fees. Where applicable, students who do not meet the necessary assessment requirements, but attended the required number of classes would receive a CTS College certificate of participation.

Certificates would be provided in digital format which would allow students to access, print and share their certificates 24/7 on demand. For more information on our digital certificates please click here.

Interactive Course Calendar

Explore our comprehensive Interactive Course Calendar, with a list of all our courses and their costs and delivery modes offered throughout the year.

View Calendar »

Fees & Payment

Cost

This course is offered at the affordable price of $1,500. In order to start the course, students must pay a minimum of 50% before the first class.

Payment Plans

Students can be given a payment plan where the initial downpayment is made, with an arrangement for the remaining balance to be paid over the duration of the course. Please feel free to contact us to discuss a payment plan customised for you.

Payment Methods

The following table shows the details for the 4 convenient ways to pay the CTS College fees for this programme:

Payment Method	Details
Linx	Paid at the Administration Office
Credit Card	Paid at the Administration Office
Cheque	Paid at the Administration Office Made Payable to CTS College
Online Bank Transfer	Paid via Online Banking Click to view full instructions »

Student Support

Facilitator

At CTS College, we believe in crafting an extraordinary student experience. This is why we have selected Ms. Rachel Murray to facilitate the Investigative Interviewing & Report Writing course. Ms. Murray not only imparts knowledge, but creates a learning experience where students feel valued and appreciated. She is also committed to shaping a transformative learning journey and creating an educational adventure that goes beyond the ordinary.

Ms. Rachel Murray is a Human Resources Professional with over five years of management experience and 10 years leading teams. Her experience spans across the education, health, sporting and small business development sectors. She has over 10 years experience in lecturing and facilitating professional development workshops. She is a dynamic speaker and holds an MBA in Human Resource Management, BA in Business Administration and professional certification in Diversity, Equity and Inclusion in the Workplace, Human Resource Analytics, Recruitment and Onboarding, Systems Thinking in Public Health, Financial Planning and other areas of human capital development. Ms. Murray has been delivering professional development workshops to students and employees across varying institutions and organisations to improve workforce performance.

Programme Management

The programme management team is responsible for the management of this course. If you would like further information or clarification on this programme please contact:

Ms. Kelly Ann Bholasingh
Programme Manager
Phone: (868) 360-3209 / (868) 740-9095

E-mail: Certificationshidden@CTSCollege.com