Where Education is beyond the Academics

Customer Service Management

Customer Service Management

Overview

This is an intensive course in the field of CUSTOMER SERVICE. It will cover key areas of Customer Service Management and its purpose is to teach the attendees how to manage, motivate, and maximize customer service personnel.

Course Objectives

  • Establish the connection between excellence in customer service and business practices and policies
  • Develop the skills and practices of a manager with a focus on customer service
  • Understand what employees need to be truly committed to service
  • Know who their customers are and what they are looking for
  • Create a framework to develop committed employees and satisfied customers

Course Schedule

Course Offering

Day Time Duration Contact Hours Cost Lecturer
Monday 09:00 am to 05:00 pm 1 Day 8 hours $1,000.00 Mr. Shamdaver Ganesh
Saturday 08:00 am to 04:00 pm 1 Day 8 hours $1,000.00 Mr. Shamdaver Ganesh

Session - Monday (09:00 am to 05:00 pm)

Session Start Date End Date
Session 1 Monday, February 18, 2019 Monday, February 18, 2019
Session 2 Monday, April 29, 2019 Monday, April 29, 2019
Session 3 Monday, July 1, 2019 Monday, July 1, 2019
Session 4 Monday, September 2, 2019 Monday, September 2, 2019
Session 5 Monday, November 4, 2019 Monday, November 4, 2019

Session - Saturday (08:00 am to 04:00 pm)

Session Start Date End Date
Session 1 Saturday, February 16, 2019 Saturday, February 16, 2019
Session 2 Saturday, April 20, 2019 Saturday, April 20, 2019
Session 3 Saturday, June 22, 2019 Saturday, June 22, 2019
Session 4 Saturday, August 24, 2019 Saturday, August 24, 2019
Session 5 Saturday, October 26, 2019 Saturday, October 26, 2019

Assessment

The course will take the form of an intensive seminar with opportunity for interaction with the presenter. Some role playing may be done for illustrative purposes only.

Oral Presentation

Students may be asked to do brief oral presentations as part of this class.

Group Work

There will be brief group discussions due to the intensive nature of the course.

Student Support

Facilitator

Shamdaver Ganesh

Mr. Ganesh is a Performance Coach, Author, Seminar Leader, and Keynote Speaker. He has done studies in Leadership, Marketing, Theology, and Psychology. He is an alumnus of Queen's Royal College and Andrews University. He is a member of the Queen's Royal College Old Boys' Association and the International Christian Chamber of Commerce.

Mr. Ganesh has worked in several corporate environments including the Information Technology, Pharmaceutical, and Banking Industries. He has worked his way through technical, customer support, and sales to management and executive levels, his true passion remains teaching and empowering others to personal success through self-improvement and management.

He publishes two weekly newsletters entitled The Performer's Edge and Relationship Matters! and is a regular contributor to the business magazine Business Unusual.

Programme Manager

Mr. Matthew Christian
Phone: 720-2939
E-mail: mchristian@ctscbcs.com

Additional Information

Materials and Equipment

A workbook will be provided for this course along with a bibliography for research and further reading.

Prerequisites

No formal prerequisites required.

Fees

Fees payable to CTSCBCS Registration Fees & total cost of tuition $1,000 TTD, payments can be made via credit card, linx or manager's cheque.

We are an ACTT recognised institution and partner with international awarding bodies

University of Hertsfordshire ABE