Business Etiquette

Overview

The Business Etiquette course at CTS college provides students with a set of guidelines that determine what manners and actions are appropriate at work, which is vital to the success of any person entering a working environment. Students would understand that following proper business etiquette would allow everyone to communicate better and be more productive.

Participants will learn the requirements for working in a space that is shared with different people and will be equipped with the skills necessary to foster positive relationships, build trust and enhance their professional image - ultimately contributing to a more respectful work environment.

Benefits

Upon completion of this programme, students would:

• Implement professional telephone and email etiquette
• Possess enhanced time management abilities
• Have strengthened listening skills
• Be able to communicate clearly and effectively
• Understand conflict resolution strategies

Features

Below are some of the main features of this course:

• Short duration - can be completed in only 1 day
• Competitive rates with flexible payment plans
• Experienced lecturer with excellent student support
• Face-to-face classes
• Support group via WhatsApp with the lecturer, programme manager and students

Target Audience

This course is perfect for:

• Young people entering the workplace for the first time
• Lower and upper management
• People who want to understand what is expected of them when working at an office or business environment

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Content

The following would be covered in this course:

1: Maintaining a Professional Image and office space

• Introductions - greetings, handshakes
• Use of office space - loitering/gossiping
• Respecting office environment - music, scents
• Hair
• Nails
• Make-up and jewellery
• Shoes
• Clothes
• Speech and mannerisms

2: Using the Telephone at the office

• Tone and pitch of voice
• Speaking clearly
• Listening attentively
• Taking clear and precise notes
• Knowing what to talk about at the office
• Forwarding calls
• Salutations

3: Letter writing and Protocol of the Envelope

• Letter formats and layouts
• Content of letters
• Tone of letters for business
• Style of letters
• Use of words in letters
• Addressing envelopes
• Quotations
• Salutations and references

4: Writing Clear and Effective Emails

• Using short, clear sentences and simple punctuation
• Formatting for readability
• Proofreading emails
• Writing clear and meaningful subject lines
• Writing informative beginnings
• Using headings, generalisations and paragraphs
• Writing cordial and informative conclusions

5: Time Management

• Punctuality - for work and meetings
• Respect for people’s time
• Chairing meetings - meeting requests and agenda
• Understanding deadlines
• Techniques to manage time in meetings
• Unnecessary questions and finger pointing
• Cell protocol

6: Working with colleagues

• Empathy - caring about your colleagues
• Social and communication skills - making managers look good, keeping supervisors informed
• Management skills - can-do mentality, being flexible
• Relationships in the office - keeping it professional 
• Managing difficult co-workers

7: Communications

• Verbal
• Non-verbal
• The Importance of listening
• Active listening
• Reflective listening
• Blocks to listening
• Call-cards
• Social media

Schedule

Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Saturday	09:00 am to 03:00 pm	1 Day	6 hours	$1,000.00	Mrs. Giselle La Ronde West

Session - Saturday (09:00 am to 03:00 pm)

Session	Start Date	End Date
Session 1 - Face to Face	Saturday, May 24, 2025	Saturday, May 24, 2025
Session 2 - Face to Face	Saturday, July 5, 2025	Saturday, July 5, 2025
Session 3 - Face to Face	Saturday, September 13, 2025	Saturday, September 13, 2025
Session 4 - Face to Face	Saturday, November 1, 2025	Saturday, November 1, 2025

Delivery Mode

Face-to-Face Classes

This course will be delivered via face-to-face classes. As such, students who have enrolled in the course would be expected to attend the classes at the designated location.

Additional Info

Assessment

There are no formal assessments for this course.

Certification

In order to receive the CTS College certificate of completion or participation for this course, students must attend a minimum of 75% of classes and pay any outstanding fees. Where applicable, students who do not meet the necessary assessment requirements, but attended the required number of classes would receive a CTS College certificate of participation.

Certificates would be provided in digital format which would allow students to access, print and share their certificates 24/7 on demand. For more information on our digital certificates please click here.

Interactive Course Calendar

Explore our comprehensive Interactive Course Calendar, with a list of all our courses and their costs and delivery modes offered throughout the year.

View Calendar »

Fees & Payment

Cost

This course is offered at the affordable price of $1000. In order to start the course, students must pay a minimum of 50% before the first class.

Payment Plans

Students can be given a payment plan where the initial downpayment is made, with an arrangement for the remaining balance to be paid over the duration of the course. Please feel free to contact us to discuss a payment plan customised for you.

Payment Methods

The following table shows the details for the 4 convenient ways to pay the CTS College fees for this programme:

Payment Method	Details
Linx	Paid at the Administration Office
Credit Card	Paid at the Administration Office
Cheque	Paid at the Administration Office Made Payable to CTS College
Online Bank Transfer	Paid via Online Banking Click to view full instructions »

Student Support

Facilitator

At CTS College, we believe in crafting an extraordinary student experience. This is why we have selected Mrs. Giselle Laronde-West to facilitate the Business Etiquette course. Mrs. Laronde-West not only imparts knowledge, but creates a learning experience where students feel valued and appreciated. She is also committed to shaping a transformative learning journey and creating an educational adventure that goes beyond the ordinary.

Giselle's life as a career woman, wife and mother of two sons, began after she returned from studying for her Bachelor of Arts double degree in Communications and Sociology and working for Hilton International in England. She joined Hilton International Trinidad in 1992 and spent 9 years there as the Public Relations Manager and Corporate Sales Manager.

In 2001 she moved to Angostura Limited as the Senior Manager, Corporate Communications, to form a communications team and spent 17 years with them. She read for her MSc in Tourism Management and Development in 2018 and in February 2019, joined Caribbean Airlines as the Customer Experience Executive, where she retired in 2023. Mrs. Laronde-West has conducted several training courses throughout her working life, including Business Etiquette, Dining Etiquette, Networking Techniques, Customer Service and Corporate Communications, for corporate companies, institutions and other educational institutions and groups.

Giselle is the holder of the Hummingbird Gold medal, the nation’s second highest award, was one of the founding members and past Presidents of the International Association of Business Communicators (IABCTT), and was on the board of the Clico Credit Union for 15 years, as well as chairman of the education committee. She is the brand ambassador for the organisation Conflict Women, who gives domestically abused women, opportunities to be independent and become sustainable.  She was appointed to the board of the Foundation for the Enhancement and Enrichment of Life (FEEL) in 2024.

Programme Management

The programme management team is responsible for the management of this course. If you would like further information or clarification on this programme please contact:

Ms. Kelly Ann Bholasingh
Programme Manager
Phone: (868) 360-3209 / (868) 740-9095

E-mail: Certificationshidden@CTSCollege.com